Privacy Policy

1. Introduction and Scope

This Privacy Policy describes how i1rm collects, uses, and protects the personal information of users accessing our services. This policy applies exclusively to our official platform and integrated services.

Please note that this policy does not apply to third-party websites. Once you click a link that directs you away from our platform, we are not responsible for the privacy practices of those external sites. We encourage users to read the privacy policies of any third-party services they engage with.

2. Personal Information We Collect

To provide a secure and seamless gaming experience, we collect the following categories of data:

Account and Identity Data

Information provided during registration, such as your username, contact details, and date of birth. This is used to establish your account and communicate important updates.

Verification Documents

Identification documents provided during the Know Your Customer (KYC) process. This ensures that users are of legal age and prevents identity theft.

Payment Data

Information related to your deposits and withdrawals, including payment method details. This is essential for processing financial transactions securely.

Gaming and Transaction Activity

Records of your wagers, game history, and financial transactions. This data helps us manage bonuses and detect irregular betting patterns.

Technical and Device Data

IP addresses, browser types, operating systems, and device identifiers collected automatically to optimize site performance and ensure security.

Support Communication

Records of your interactions with our customer support team to resolve issues and improve our service quality.

3. How We Collect Data

We gather information through three primary channels:

• Directly from You: Information you enter when registering, updating your profile, or contacting support.
• Automatically: Data collected through cookies and server logs while you navigate the site.
• Partner Service Providers: Information received from our partner payment processors and identity verification providers to validate your account status.

4. Why We Use Your Data

Your data is processed for the following legitimate purposes:

• Account Management: Creating and maintaining your user profile.
• Financial Processing: Executing deposits and withdrawals efficiently.
• Security & Compliance: Verifying age, preventing multi-accounting, and detecting fraudulent activities.
• Personalization: Tailoring the platform experience and displaying relevant content.
• Legal Obligations: Fulfilling requirements applicable to gambling operators in Malaysia.
• Marketing: Sending promotional offers only to users who have explicitly provided their consent.

5. When We Share Your Data

i1rm does not sell your personal data to third parties. We only share information in the following circumstances:

• Service Providers: With payment processors, verification services, and technical infrastructure providers necessary to operate the platform.
• Legal Requirements: When required by law to cooperate with relevant authorities to prevent crime or respond to legal requests.

6. How We Protect Your Data

We implement robust security measures to safeguard your information:

• Encryption: Use of industry-standard encryption for data in transit.
• Access Control: Restricting internal access to sensitive data to authorized personnel only.
• Isolation: Payment data is handled through isolated systems to minimize risk.
• Monitoring: Continuous monitoring of our systems to detect and respond to potential security threats.

7. Cookies and Tracking

We use cookies to enhance your experience and analyze site traffic. For a detailed explanation of the cookies we use and how you can manage them, please visit our Cookie Policy.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access & Portability: Request a copy of the data we hold about you.
• Correction: Request the update of inaccurate or incomplete information.
• Deletion: Request the erasure of your data where no legal retention requirement exists.
• Objection & Withdrawal: Object to specific processing activities or withdraw consent for marketing.

To exercise any of these rights, please contact our support team via the channels available on our Support page.

Note: Please be aware that even after account closure, certain data must be retained to comply with anti-money laundering and gambling regulations.

9. How Long We Retain Data

We store your personal data for the duration of your active account. Once an account is closed, we retain necessary information only for the timeframe required by applicable law in Malaysia to satisfy auditing and regulatory obligations.

10. Age Limits

Our services are strictly restricted to individuals aged 18 years and older. If we discover that an account has been created by a minor, that account will be closed immediately and any remaining funds will be handled according to our terms.

Parents or guardians who become aware of a minor using our platform should report it immediately via our Support page.

11. Cross-Border Transfers

Some of our technical and service providers operate outside of Malaysia. In such cases, we ensure that appropriate safeguards are in place to protect your data and maintain a level of security consistent with our privacy standards.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. All updates are published on this page. We recommend checking the "Last Updated" date at the top of this page periodically to stay informed.

13. Contact Us

If you have any questions, concerns, or requests regarding your privacy, please reach out to us through the official communication channels listed on our Support page.